Customer Service Training

SuperHost® Customer Service Training
The SuperHost® suite of courses brings relevant, up-to-date customer service training to front-line staff in every industry at an affordable price. Delivered online and in the classroom, SuperHost® equips customer service employees with the practical skills and knowledge they need to meet and exceed their customers’ expectations. Since its launch in 1985, SuperHost® has become the gold standard for customer service excellence in BC.

An Introduction to Equity, Diversity, and Inclusion (EDI) for Tourism & Hospitality
In this course we will look at core concepts and terms such as: equity, diversity, inclusion, positionality, etc.
$35.00 CAD

Front Desk Agent
Skills and knowledge needed to be an effective front desk agent in the tourism sector.
$125.00 CAD

Navigating Cultural Diversity in the Workplace
Designed to raise your awareness of cultural diversity in the workplace and build foundational intercultural knowledge and skills.
$40.00 CAD

SuperHost® Foundations of Inclusive Service: Service For All™
The course is an introduction to providing Inclusive service to a variety of customer groups.
$59.00 CAD

SuperHost® Foundations of Service Quality™
This is a comprehensive, practical introduction to the principles of providing a quality service experience.
$59.00 CAD

Supervisor Training – All Modules
The skills and knowledge needed to be an effective supervisor in 17 eLearning modules
$125.00 CAD

Supervisor Training Module: Delivering Excellent Service
Delivering excellent service in the tourism workplace.