Customer Service Training

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SuperHost® Customer Service Training

The SuperHost® suite of courses brings relevant, up-to-date customer service training to front-line staff in every industry at an affordable price. Delivered online and in the classroom, SuperHost® equips customer service employees with the practical skills and knowledge they need to meet and exceed their customers’ expectations. Since its launch in 1985, SuperHost® has become the gold standard for customer service excellence in BC.

An Introduction to Equity, Diversity, and Inclusion (EDI) for Tourism & Hospitality
Course Details

An Introduction to Equity, Diversity, and Inclusion (EDI) for Tourism & Hospitality

In this course we will look at core concepts and terms such as: equity, diversity, inclusion, positionality, etc.

$35.00 CAD

Certificate of Recognition (COR) - Internal Auditor Training
Course Details

Certificate of Recognition (COR) - Internal Auditor Training

This online training is a component of the internal auditor training program

$199.00 CAD

Front Desk Agent
Course Details

Front Desk Agent

Skills and knowledge needed to be an effective front desk agent in the tourism sector.

$125.00 CAD

Housekeeping Room Attendant
Course Details

Housekeeping Room Attendant

Skills and knowledge needed to be an effective housekeeping room attendant in the tourism sector.

$125.00 CAD

Joint Health & Safety Committee Training
Course Details

Joint Health & Safety Committee Training

This 8-hour online course is designed to introduce all the fundamentals of a Joint Health & Safety Committee and to

$99.00 CAD

Navigating Cultural Diversity in the Workplace
Course Details

Navigating Cultural Diversity in the Workplace

Designed to raise your awareness of cultural diversity in the workplace and build foundational intercultural knowledge and skills.

$40.00 CAD

OHS Program Fundamentals
Course Details

OHS Program Fundamentals

Full ​Occupational Health & Safety Program Fundamentals course

Free

Safer Spaces - Employers/Supervisors in Tourism & Hospitality
Course Details

Safer Spaces - Employers/Supervisors in Tourism & Hospitality

Safer Spaces, go2HR’s online industry-specific training for Employers and Supervisors

Free

Safer Spaces - Workers in Tourism & Hospitality
Course Details

Safer Spaces - Workers in Tourism & Hospitality

Take the important step in helping to create respectful workplaces that are free from sexual harassment

Free

Safety Basics - Health & Safety Orientation
Course Details

Safety Basics - Health & Safety Orientation

This online health & safety orientation course, designed for new and young workers.

Free

SuperHost® Foundations of Inclusive Service: Service For All™
Course Details

SuperHost® Foundations of Inclusive Service: Service For All™

The course is an introduction to providing Inclusive service to a variety of customer groups.

$59.00 CAD

SuperHost® Foundations of Service Quality™
Course Details

SuperHost® Foundations of Service Quality™

This is a comprehensive, practical introduction to the principles of providing a quality service experience.

$59.00 CAD

Supervisor Training
Course Details

Supervisor Training

The skills and knowledge needed to be an effective supervisor in 17 eLearning modules

$125.00 CAD

WHMIS
Course Details

WHMIS

This course educates workers on the Workplace Hazardous Materials Information System (WHMIS)

$16.00 CAD

Workplace Inspections & Incident Investigations
Course Details

Workplace Inspections & Incident Investigations

Knowledge and resources required to conduct effective incident investigations and workplace inspections for the hospitality and tourism industry

$49.95 CAD

Customer Services Training for Organizations

// See ticket WKS-4773