Supervisor Training Module: Delivering Excellent Service
Course by: go2HR
Description
Delivering Excellent Service Module is presented through two parts.
You will learn the skills and knowledge required to:
You will learn the skills and knowledge required to:
- Contribute to and support a culture of service excellence
- Demonstrate excellent service
- Implement a guest feedback process
- Identify and address guests’ concerns and complaints
- Use a solution-focused mindset to resolve guest complaints
- Identify and address undesirable behaviour from guests
Support Tools
- Job Aid – SWOT Analysis
By purchasing this course, you consent to having your first and last name shared with our partner Emerit (Tourism HR Canada).
Upon completion of this module, learners will receive a Certificate of Completion. Delivering Excellent Service is one part of the Supervisor Training – All Modules. If you are interested in Professional Certification by Emerit in this occupation, visit emerit.ca.
Technical Requirements: Recommended interface is a Windows environment using a high-speed internet connection (minimum 25Mbps) and a modern, standards-compliant web browser to view animations and HD video (Google Chrome is recommended).
Refund Policy: The course is refundable within 15 days of purchase, provided the course has not been started. Once the Status of the course has changed from 'Not Started' to 'In Progress', the course is non-refundable. Refund requests must be received by email at training@go2hr.ca
Refund Policy: The course is refundable within 15 days of purchase, provided the course has not been started. Once the Status of the course has changed from 'Not Started' to 'In Progress', the course is non-refundable. Refund requests must be received by email at training@go2hr.ca
Course Details
Length:
45 minutes
Language:
English
Certification:
Yes
Mobile Friendly:
Yes
Digital Badge:
Yes