Customer Service, Human Resources, and EDI

Navigating Cultural Diversity in the Workplace

Course by: go2HR

SKU: 8508


Designed to raise your awareness of cultural diversity in the workplace and build foundational intercultural knowledge and skills, this course will help you practically build inclusive workplaces. The goal of intercultural communication is to help people from different cultural backgrounds understand each other and avoid miscommunications.
In this course, we will explore terms such as culture, cultural diversity, and intercultural competence. We'll delve into how cultural conflicts can arise in the workplace and what actions can be taken to address them, as well as learning how to apply the B.E.S.T. approach. By the end of this course, you will have the awareness to recognize cultural differences, the tools to understand them, and strategies to work more effectively in a culturally diverse team.
What you will learn:
  • Build foundational knowledge in intercultural competency
  • Develop common vocabulary at your workplace
  • Develop additional flexibility and self-awareness
  • Learn how to take a 'B.E.S.T. approach' when faced with a variety of tricky workplace situations
We recommend this course as a complement to other EDI initiatives or work you may be undertaking.

Technical Requirements: Recommended interface is a Windows environment using a high-speed internet connection (minimum 25Mbps) and a modern, standards-compliant web browser to view animations and HD video (Google Chrome is recommended).
Course Details
1 hour and 30 minutes
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