EDI Bundle for Workers

This bundle is designed for workers across the tourism and hospitality industry who are looking to strengthen their understanding of equity, diversity, and inclusion (EDI). Through interactive, scenario-based learning, participants will gain practical tools to recognize unconscious bias, navigate cultural differences, and provide inclusive service to guests and coworkers alike.

1. Understand the Foundations of EDI: Start with a clear and accessible introduction to equity, diversity, and inclusion. Learn key terms and concepts that set the stage for deeper reflection and internal work - both personally and within the workplace. This course offers a strong starting point for anyone new to EDI or seeking to better understand its relevance in tourism and hospitality.

2. Navigate Cultural Diversity in the Workplace: Explore how cultural values - such as time, power, space, and communication - can influence interactions in the workplace. Learn strategies to suspend judgment, foster mutual respect, and collaborate effectively with people from diverse backgrounds. This course is especially valuable for newcomers to Canada, as well as anyone interested in gaining insight into Canadian workplace norms and cross-cultural dynamics.

3. Deliver Inclusive Service to All Customers: Develop the skills to recognize and reduce unconscious bias in service settings. Learn how to create a welcoming environment for all guests, regardless of background or identity, and provide a consistent, respectful, and inclusive customer experience.

This training supports a safer, more respectful workplace and helps frontline staff better meet the expectations of today’s diverse customers and teams.

Save by purchasing the bundle compared to enrolling in each course separately.