SuperHost® Foundations of Service Quality™
Course by: go2HR
Description
SuperHost® Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing a quality service experience. This course is ideal for people entering the workforce for the first time or after a significant break or who are relatively new at working in a frontline, customer-facing role. Customer service skills are highly valued by employers and continue to be among the top skills required in most workplaces.
The course will cover:
- Basic customer service, communication and teamwork skills
- The importance of frontline employees in service sector businesses
- Expectations from the point of view of customers, employers, and employees
- Communication etiquette and best practices
- Service recovery techniques
SuperHost® by go2HR is a suite of quality, affordable customer service training courses for frontline employees. Recognized as the standard for customer service excellence in BC since 1985, SuperHost offers relevant, up-to-date content and best practices that meet employers' and customers' current needs and expectations.
Technical Requirements:
Recommended interface is a Windows environment using a high-speed internet connection (minimum 25Mbps) and a modern, standards-compliant web browser to view animations and HD video (Google Chrome is recommended).
Refund Policy: The course is refundable within 15 days of purchase, provided the course has not been started. Once the Status of the course has changed from 'Not Started' to 'In Progress', the course is non-refundable. Refund requests must be received by email at training@go2hr.ca
Course Details
Length:
6 hours
Language:
English
Certification:
Yes
Mobile Friendly:
Yes
Digital Badge:
Yes
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