Front Desk Agent

The Front Desk Agent course delivers the skills and knowledge needed to be an effective front desk agent in the tourism sector. Developed by Emerit, learning content is based on the Front Desk Agent National Occupational Standards, which are developed in consultation with industry experts and practitioners and cover all aspects of working as a professional in the occupation.
 
Modules include:
• Orientation
• Guest Services
• Sales
• Reservations
• Arrivals
• Departures
• Administrative Procedures
• Financial Transactions
• Security
• Safety

By purchasing this course, you consent to having your first and last name shared with our partner Emerit (Tourism HR Canada).
 
Upon completion of all modules, learners will receive a Certificate of Completion. If you are interested in Professional Certification by Emerit in this occupation, visit emerit.ca.

Technical Requirements: Recommended interface is a Windows environment using a high-speed internet connection (minimum 25Mbps) and a modern, standards-compliant web browser to view animations and HD video (Google Chrome is recommended).

Refund Policy: The course is refundable within 15 days of purchase, provided the course has not been started. Once the Status of the course has changed from 'Not Started' to 'In Progress', the course is non-refundable. Refund requests must be received by email at training@go2hr.ca