Front Desk Agent Bundle

Front Desk Agents are the face of a hotel or hospitality business — they create first impressions, solve problems, and deliver memorable guest experiences. To succeed in this role, you need strong customer service skills, cultural awareness, communication abilities, and a solid understanding of workplace safety.

This bundle is designed for individuals preparing to work in front desk roles, especially in hospitality environments. It’s ideal for post-secondary students or job seekers starting a career in guest services or looking to sharpen their front desk expertise.

The training features SuperHost® courses — British Columbia’s gold standard for customer service excellence since 1985 — trusted to equip front-line staff with up-to-date, real-world skills. It also includes targeted training in front desk operations, cultural competency, and personal workplace safety.

Learners will build key competencies in:

• Delivering high-quality guest service
• Communicating effectively in diverse Canadian workplaces
• Handling reservations, arrivals, departures, and administrative tasks
• Maintaining professionalism and ensuring personal safety on the job

The Front Desk Agent course offers practical training in all core areas of the role, including guest services, reservations, arrivals and departures, administrative procedures, safety, and security. Whether you're launching your hospitality career or enhancing your current skills, this bundle provides the confidence, practical tools, and industry-recognized credentials you need to succeed.

Save 13% by purchasing the bundle compared to enrolling in each course separately.