SuperHost® Service For All™
Description
Whether visitors or locals, your customers are a mosaic of different backgrounds and identities; a "one-size-fits-all" service approach won't work. Our world and needs are changing, and your service delivery should be too! A personalized approach focused on meeting each customer's unique needs is the marker of successful, inclusive customer service.
Key topics include:
- The origin of stereotypes and how to avoid them through empathy and sensitivity
- Identification and awareness of diversity in the community
- Recognition of customer groups that may have specialized needs, including but not limited to:
- Different generations (e.g. boomers, Gen X, millennials, etc.)
- Persons with disabilities
- LGBTQ/2S people
- Indigenous peoples
- People for whom English is a second language
- Ways to tailor service for customers from varying ethnic, social, and economic backgrounds
- Elements of professionally appropriate language when delivering service
- Tips and examples of specific accommodations that customers within identifiable social groups might require
Note: SuperHost® Foundations of Service Quality™, or equivalent training and experience, is recommended before taking Service For All.
SuperHost® by go2HR is a suite of quality, affordable customer service training courses for frontline employees. Recognized as the standard for customer service excellence in BC since 1985, SuperHost offers relevant, up-to-date content and best practices that meet employers' and customers' current needs and expectations.
Technical Requirements: Recommended interface is a Windows environment using a high-speed internet connection (minimum 25Mbps) and a modern, standards-compliant web browser to view animations and HD video (Google Chrome is recommended).
Refund Policy: The course is refundable within 15 days of purchase, provided the course has not been started. Once the Status of the course has changed from 'Not Started' to 'In Progress', the course is non-refundable. Refund requests must be received by email at training@go2hr.ca
Refund Policy: The course is refundable within 15 days of purchase, provided the course has not been started. Once the Status of the course has changed from 'Not Started' to 'In Progress', the course is non-refundable. Refund requests must be received by email at training@go2hr.ca
Course Details
Length:
8 hours
Language:
English
Certification:
Yes
Mobile Friendly:
Yes
Digital Badge:
Yes