SuperHost® Foundations of Inclusive Service: Service For All™
Course by: go2HR
Description
We're excited to announce our newly updated SuperHost® Foundations of Inclusive Service: Service For All course! This comprehensive program is designed to equip you with the skills to provide personalized, inclusive service to every customer.
Develop the skills to provide inclusive customer service, that helps you to personalize an approach to meeting each customer's needs. This course is ideal for people who may be entering the workforce for the first time, are switching careers, or are relatively new at working in entry-level customer service roles. Experienced frontline people who work with a wide variety of customers will also benefit from this course as it introduces key customer-facing diversity training while providing the often missing link between how diversity, equity, and inclusion topics can affect peoples' service experiences.
Develop the skills to provide inclusive customer service, that helps you to personalize an approach to meeting each customer's needs. This course is ideal for people who may be entering the workforce for the first time, are switching careers, or are relatively new at working in entry-level customer service roles. Experienced frontline people who work with a wide variety of customers will also benefit from this course as it introduces key customer-facing diversity training while providing the often missing link between how diversity, equity, and inclusion topics can affect peoples' service experiences.
Key topics include:
- The importance of an inclusive service experience - how to build a practice, scenario-based to practice skills throughout the course
- Serving everyone - the basics which includes: exploring customer expectations, assumptions, the role of privilege, stereotypes, and biases
- Empathy in action - understanding empathy, the role of care in service, cultural humility, and listening to understand
- How to create memorable experiences - equity in customer service, flexibility and customer needs, setting and maintaining positive spaces
- Common missteps in customer service & how to correct them - inclusive language, getting pronouns right, handling disrespect professionally, service recovery techniques, relevant legislation and more!
Note: SuperHost® Foundations of Service Quality™, or equivalent training and experience, is recommended before taking Service For All.
SuperHost® by go2HR is a suite of quality, affordable customer service training courses for frontline employees. Recognized as the standard for customer service excellence in BC since 1985, SuperHost offers relevant, up-to-date content and best practices that meet employers' and customers' current needs and expectations.
SuperHost® by go2HR is a suite of quality, affordable customer service training courses for frontline employees. Recognized as the standard for customer service excellence in BC since 1985, SuperHost offers relevant, up-to-date content and best practices that meet employers' and customers' current needs and expectations.
Technical Requirements: Recommended interface is a Windows environment using a high-speed internet connection (minimum 25Mbps) and a modern, standards-compliant web browser to view animations and HD video (Google Chrome is recommended).
Refund Policy: The course is refundable within 15 days of purchase, provided the course has not been started. Once the Status of the course has changed from 'Not Started' to 'In Progress', the course is non-refundable. Refund requests must be received by email at training@go2hr.ca
Refund Policy: The course is refundable within 15 days of purchase, provided the course has not been started. Once the Status of the course has changed from 'Not Started' to 'In Progress', the course is non-refundable. Refund requests must be received by email at training@go2hr.ca
Course Details
Length:
4 hours
Language:
English
Certification:
Yes
Mobile Friendly:
Yes
Digital Badge:
Yes