SuperHost® Foundations of Service Quality™
Course by: go2HR
Description
We’re excited to announce our newly updated SuperHost® Foundations of Service Quality Course!
SuperHost® Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing quality customer service.
Develop foundational skills to provide a great service experience in a variety of situations. This course is ideal for people entering the workforce for the first time, are switching careers or who are relatively new at working in entry-level customer service roles.
Key Topics Include:
SuperHost® Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing quality customer service.
Develop foundational skills to provide a great service experience in a variety of situations. This course is ideal for people entering the workforce for the first time, are switching careers or who are relatively new at working in entry-level customer service roles.
Key Topics Include:
- Customer expectations - learn how your roles applies to the Customer Journey, how customers develop expectations, the importance of service standards and positive first impressions and how feedback contribute to growth
- Effective communication - examine the different types of communication and apply the most appropriate method while providing customer service
- Service Recovery - learn and apply the 7 steps of service recovery; learn practical techniques for conflict resolution and de-escalating tense situations, with a focus on supporting others while taking care of your own well-being
- Apply your knowledge - Apply communication, service recovery, conflict resolution and de-escalation skills in a variety of customer service situations including during unexpected events and emergencies
SuperHost® by go2HR is a suite of quality, affordable customer service training courses for frontline employees. Recognized as the standard for customer service excellence in BC since 1985, SuperHost offers relevant, up-to-date content and best practices that meet employers' and customers' current needs and expectations.
Technical Requirements:
Recommended interface is a Windows environment using a high-speed internet connection (minimum 25Mbps) and a modern, standards-compliant web browser to view animations and HD video (Google Chrome is recommended).
Refund Policy: The course is refundable within 15 days of purchase, provided the course has not been started. Once the Status of the course has changed from 'Not Started' to 'In Progress', the course is non-refundable. Refund requests must be received by email at training@go2hr.ca
Technical Requirements:
Recommended interface is a Windows environment using a high-speed internet connection (minimum 25Mbps) and a modern, standards-compliant web browser to view animations and HD video (Google Chrome is recommended).
Refund Policy: The course is refundable within 15 days of purchase, provided the course has not been started. Once the Status of the course has changed from 'Not Started' to 'In Progress', the course is non-refundable. Refund requests must be received by email at training@go2hr.ca
Course Details
Length:
4 hours
Language:
English
Certification:
Yes
Mobile Friendly:
Yes
Digital Badge:
Yes
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