Online Training for New and Young Workers
How to register for the course:
- Please create a user account from the login page. Or, if you have an existing account, log in with your username/email and password.
- Once logged in, click on “Course Catalogue” from your dashboard
- In the drop-down menu, choose “Health and Safety” and click “Foundations of Workplace Safety”. Or, choose “SuperHost” and click “Foundations of Service Quality (Online)”.
- Follow the steps to register and pay for the course(s).
Click here for more help in creating or accessing your account and courses.
Customer service skills are highly valued by employers, and continue to be among the top skills required in most workplaces. SuperHost Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing a quality service experience. This course is ideal for people who are either entering the workforce for the first time or are fairly new at working in a front-line, customer-facing role.
The course will cover:
- Basic customer service, communication and teamwork skills – some of the key 21st century skills
- Relationships between service quality, customer experience, and business objectives
- The importance of front-line employees in service sector businesses
- Expectations from the point of view of customers, employers, and employees
- Communication etiquette and best practices
- Service recovery techniques
- Metrics used to assess customer experience and service quality
Statistics show that more than half of workplace accidents involve young or new workers during their first six months on the job. Designed specifically for young or new workers, the Foundations of Workplace Safety course will help you enter the workplace with knowledge and confidence. In addition to learning about your rights and responsibilities and understanding common workplace hazards in the tourism and hospitality industry, the course also includes a WHMIS component.
- What could go wrong?
- Workplace safety rules
- What’s with WHMIS?
- Contributing to a culture of safety
- Looking ahead and adapting to change