SuperHost® Foundations of Service Quality Online

How to register for the course:

  1. Please create a user account from the login page. Or, if you have an existing account, log in with your username/email and password.
  2. Once logged in, click on “Course Catalogue” from your dashboard
  3. In the drop-down menu, choose “SuperHost” and click “Foundations of Service Quality (Online)”
  4. Follow the steps to register and pay for the course.

Click here for more help in creating or accessing your account and courses.

A comprehensive introduction to delivering exceptional customer service for front-line and tourism employees.

Customer service skills are highly valued by employers, and continue to be among the top skills required in most workplaces.

SuperHost® Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing a quality service experience. Available online or in-class, this course is ideal for people who are either entering the workforce for the first time or after a significant break, or are fairly new at working in a front-line, customer-facing role.

The course will cover:
  • Basic customer service, communication and teamwork skills – some of the key 21st century skills
  • Relationships between service quality, customer experience, and business objectives
  • The importance of front-line employees in service sector businesses
  • Expectations from the point of view of customers, employers, and employees
  • Communication etiquette and best practices
  • Service recovery techniques
  • Metrics used to assess customer experience and service quality

Online Customer Service Training for $59.00

 

For more advanced training, Service For All offers practical knowledge to serve and accommodate different customer groups and their diverse needs.

 

Frequently Asked Questions

Q. When will I receive a certificate when I take the online course?

A. Once you have completed all the online modules in the course, passed the final exam (passing grade is 70%), and completed a short survey.

Q. What kind of technology do I need to access the online course?

A. The delivery of the online course requires a high-speed internet connection and standards-compliant web browser in order to view animations and HD videos.

Q. How long does it take to complete the online course?

A. The online course is self-paced. We estimate it takes 5-6 hours to complete.

Q. How much time do I have to complete the online course and final exam?

A. Once you have logged into the online course for the first time, you have 60 days to complete the online training modules and write the exam. There is no time limit to complete the exam once you have started it.

Q. Can I exit the online course and come back to it later?

A. This is one of the benefits of taking an online course! You can exit the course at any time and then log back in, continuing where you have left off. Always remember to log out of your account when you are finished.

 

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Modifié le: jeudi 13 juin 2019, 14:16