SuperHost Foundations of Service Quality Online

Online Customer Service Training for $59.00

How to register for the course:

  1. Please create a user account from the login page. Or, if you have an existing account, log in with your username/email and password.
  2. Once logged in, click on “Course Catalogue” from your dashboard
  3. In the drop-down menu, choose “SuperHost” and click “Foundations of Service Quality (Online)”
  4. Follow the steps to register and pay for the course.

Click here for more help in creating or accessing your account and courses.

About the course:

Customer service skills are highly valued by employers, and continue to be among the top skills required in most workplaces.

SuperHost Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing a quality service experience. Available online or in-class, this course is ideal for people who are either entering the workforce for the first time or after a significant break, or are fairly new at working in a front-line, customer-facing role.

The course will cover:
  • Basic customer service, communication and teamwork skills – some of the key 21st century skills
  • Relationships between service quality, customer experience, and business objectives
  • The importance of front-line employees in service sector businesses
  • Expectations from the point of view of customers, employers, and employees
  • Communication etiquette and best practices
  • Service recovery techniques
  • Metrics used to assess customer experience and service quality

Last modified: Friday, 19 October 2018, 3:22 PM